Terms and Conditions

Effective Date: April 20, 2025

Introduction

At Hilmas Training, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or engage with our services.

1. Information We Collect

We collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, etc.

Demographic Information: Age, gender, preferences, etc.

Usage Data: IP address, browser type, operating system, pages visited, and other diagnostic data.

2. How We Use Your Information

Your information is used for:

Providing and improving our training services.

Communicating with you about your account or transactions.

Sending promotional materials, with your consent.

Analyzing website usage to enhance user experience.

3. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share data with:

Service Providers: Third parties who assist in operating our website and services.

Legal Authorities: When required by law or to protect our rights.

4. Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, or destruction.

5. Your Rights

You have the right to:

Access and update your personal information.

Request deletion of your data.

Withdraw consent for data processing at any time.

6. Cookies

Our website uses cookies to enhance user experience. You can control cookie settings through your browser.

7. Children’s Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal data from children.

8. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

Email: info@hilmastraining.co.uk
Phone: 01612229005
Address: 1 City Approach, Salford M30 0BL

By using our website and services, you consent to the practices described in this Privacy Policy.

Welcome to Hilmas Training. Please read these Terms and Conditions carefully before using our website and services. By accessing or using our site, you agree to comply with and be bound by these terms.

1. Eligibility

Our services are intended for individuals aged 18 years or older, or legally authorized business entities.

By using our services, you confirm that you meet these requirements and have the legal capacity to enter into these terms.

2. Account Registration and Security

You must provide accurate, current, and complete information during registration.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account.

3. Course Enrollment and Access

Upon successful payment, you will receive login credentials to access the course materials.

Access is personal and non-transferable; sharing your login details with others is strictly prohibited.

Courses may have specific access durations or expiry dates; details will be provided at enrollment.

4. Payment Terms

All payments must be made in full before course access is granted.

We accept payments through PayPal, Stripe, direct debit, and major credit/debit cards.

Prices listed are inclusive of VAT where applicable.

5. Cancellation and Refund Policy

You may request to cancel your enrollment only before login details have been provided. Cancellations must be submitted by contacting support@hilmastraining.co.uk.

Once login details are issued, all sales are final and no refunds or exchanges will be provided.

We reserve the right to refuse refund requests that do not meet these criteria.

6. Intellectual Property Rights

All content, materials, videos, documents, and trademarks on this website are owned or licensed by Hilmas Training.

You may use the materials solely for your personal or business training purposes and may not copy, reproduce, distribute, modify, or create derivative works without our written permission.

Unauthorized use of content may result in termination of access and legal action.

7. User Conduct

You agree to use our website and services responsibly and lawfully.

You will not upload or transmit any material that is unlawful, harmful, defamatory, obscene, or infringes on the rights of others.

Hilmas Training reserves the right to suspend or terminate accounts violating these terms.

8. Privacy

We collect and use your personal information in accordance with our Privacy Policy.

By using our services, you consent to the collection and processing of your data as described in the Privacy Policy.

9. Limitation of Liability

While we strive to provide accurate and up-to-date training materials, Hilmas Training makes no guarantees regarding the completeness, accuracy, or suitability of the content.

We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services.

Our liability, if any, will be limited to the amount you have paid for the specific course.

10. Changes to Services and Terms

Hilmas Training reserves the right to modify, suspend, or discontinue any service or course at any time without notice.

We may update these Terms and Conditions periodically. Continued use of our site constitutes acceptance of any changes.

We recommend reviewing this page regularly for updates.

11. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales.

Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in England and Wales.

12. Complaints Policy

We aim to provide excellent service and value your feedback. If you have any complaints regarding our services, please contact us promptly at support@hilmastraining.co.uk.

We will acknowledge your complaint within 2 business days and aim to resolve it within 14 calendar days.

If you are not satisfied with our resolution, you may escalate your complaint to a senior manager by requesting further review via the same email.

We are committed to handling complaints fairly, transparently, and promptly.

13. Accessibility Statement

Hilmas Training is committed to making our website and services accessible to all users, including those with disabilities.

We strive to follow best practices and accessibility standards such as the Web Content Accessibility Guidelines (WCAG) 2.1.

If you encounter any accessibility barriers or need assistance accessing our materials, please contact us at support@hilmastraining.co.uk so we can provide the necessary support.

We regularly review and update our website to improve accessibility.

14. Contact Information

For questions, support, cancellations, complaints, or any issues related to our Terms and Conditions, please contact us at:
Email: support@hilmastraining.co.uk