Privacy Policy

Privacy and Cookie Policy
Effective Date: 1 February 2025

This Website is owned by Hilmas Training , a company registered in England.

We take user privacy seriously and make reasonable efforts to protect it. This Privacy Policy (“Policy”) explains how we collect, use, and safeguard your personal information. WE WILL NEVER KNOWINGLY SELL OR ASSIGN YOUR PERSONAL INFORMATION WITHOUT YOUR CONSENT. Please read this Policy carefully before submitting any personally identifiable information.

By using, registering, or placing an order on this website at https://hilmastraining.co.uk, you consent to the collection, use, and transfer of your information under the terms of this policy. As our website and internet technologies evolve, this Policy may change. Updates will be posted on this page.

This Policy works hand-in-hand with our Terms and Conditions of Use.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, the Data Controller is Hilmas Care Training.

What Personally Identifiable Information Do We Collect and How Is It Used?
When you visit, register, or order services from https://hilmastraining.co.uk, you may voluntarily provide identifiable information such as your:

Full name

Email address

Contact number

Billing or home address

Technical information such as IP address

Uploaded documents or course-related data

We only collect this information when you provide it voluntarily and consent to its collection.

We may use or disclose your information to:

Fulfil service or course registration requests

Process payments and issue invoices

Deliver online or in-person training services

Communicate with you about courses, updates, or promotions

Respond to inquiries or customer support requests

Comply with legal requirements (e.g., fraud prevention, investigations)

We retain this information no longer than necessary to provide the service.

We will never sell your personal information to third parties without your express permission, except in the event of a business sale or merger.

You may opt out at any time by contacting: support@hilmastraining.co.uk

Non-Personally Identifiable Information
We also collect anonymous technical data including:

Browser type

IP address

Access times

Site usage behaviour

This data helps us improve the user experience and service delivery.

Newsletter and Marketing Communications
We may send newsletters or course-related updates unless you opt out. You can unsubscribe by contacting: support@hilmastraining.co.uk

Disclosure of Your Information

Your personal data may be shared with trusted third parties who help us provide services (e.g., trainers, IT providers, payment processors). We ensure they comply with data protection standards.

We may disclose your data to:

Legal authorities, if required by law

Prevent fraud or protect rights

Buyers or partners in a business merger or sale

We may also share aggregate site usage data that does not identify individuals.

Use of Cookies

We use cookies to:

Recognise returning users

Maintain login sessions

Analyse site traffic

Enhance user experience

Cookies are small files stored on your computer. By using this site, you consent to our use of cookies.

You may block cookies through your browser settings, but some site features may be unavailable as a result.

Security

We implement appropriate measures to protect your personal data. However, please note that internet transmission is not 100% secure. Submitting data is done at your own risk.

Contact

If you have questions or concerns about this policy, or wish to request access to your personal data, contact us at:

Hilmas Training

Email: support@hilmastraining.co.uk IS MY INFORMATION PRIVATE WITH COMPANY MERCHANTS AND ADVERTISERS?
The Hilmas Care Training website may contain links to various third-party websites, including those of our advertisers and partners. Each of these websites operates under its own privacy policy, which may differ from ours. This Privacy Policy does not cover the privacy practices of external websites. We recommend that you review the privacy policies of each website you visit or interact with.

The only voluntary information that may be shared between Hilmas Care Training and one of our partner websites is data used for tracking an order or providing you with relevant service information.

Order information, such as order numbers and transaction amounts, may be available to Hilmas Care Training, affiliate merchants, and third-party affiliate program management platforms solely for accurate tracking. We will not release this information to others unless you specifically request it.

We may use advertising services, including Google and others, which may place cookies on your browser or use web beacons during ad serving. For details about how your data may be used in such cases, refer to the respective privacy policies of Google or the third-party advertisers.

WHAT ABOUT DATA SECURITY?

We apply reasonable security measures to protect your information from unauthorised access, unlawful processing, accidental loss, destruction, or damage. We retain your personal information for only as long as necessary or as legally required.

While we require our advertising and service partners to uphold similar standards of data protection, Hilmas Care Training is not liable for any security breaches that occur on their systems.

We restrict access to your personal data to employees or partners who require it in order to deliver services to you.

MAY I SEE THE INFORMATION THE COMPANY COLLECTS ABOUT ME?

Yes. Under UK GDPR, you have the right to access the personal information we hold about you. You may also request that we update or correct inaccuracies in your data.

Please contact: support@hilmastraining.co.uk
We do not charge for responding to such requests unless the request is manifestly unfounded, excessive, or repetitive. In such cases, we may charge a reasonable administrative fee or refuse the request.

CAN I OPT OUT?

Yes. You may:

Remove your personal data from our active user database

Unsubscribe from newsletters and promotional communications

To do so, contact us at: support@hilmastraining.co.uk
We aim to respond within 48 hours.

Note: Hilmas Care Training is not responsible for removing your personal data from third-party advertisers or partners who received it prior to your opt-out, in line with this policy.

WHERE IS THE WEBSITE LOCATED?

Our website is operated and maintained in the United Kingdom.
By accessing or using the website from outside the UK, you consent to the transfer and use of your information in accordance with this Privacy Policy and UK data protection laws.

WHAT IS THE MINIMUM AGE TO USE THIS WEBSITE?

Use of https://hilmastraining.co.uk and its products/services is intended for individuals aged 16 years or older, or legally registered business entities.

If it comes to our attention that a user is under 18 and is using our platform without valid parental or legal guardian consent, we will immediately terminate such access.

WILL THERE BE CHANGES TO THIS PRIVACY POLICY?

Yes. We reserve the right to update or modify this Policy at any time, particularly if new services or regulations come into effect.

We do not provide individual notifications of such changes.
Please review this page periodically. Continued use of the website implies acceptance of the updated policy.

WHERE CAN I ACCESS THIS POLICY?

This Privacy Policy is available from the Home Page of our website under the link titled “Privacy Policy.”

SPYWARE

Hilmas Care Training does not install spyware on user devices or use spyware to extract information from user systems.

SECTION TITLES

Section titles in this document are for readability only and carry no legal effect.

PAYMENT PARTNERS

We accept PayPal, Stripe, and Direct Debit as secure payment methods. By using these platforms, you agree to their respective:

Terms of Use

Privacy Policies

Data Handling and Security Practices

We encourage you to review their policies prior to use.

CONTACT

All comments, concerns, or requests related to your data and privacy should be directed to:

Hilmas Training
Email: support@hilmastraining.co.uk

Welcome to Hilmas Training. Please read these Terms and Conditions carefully before using our website and services. By accessing or using our site, you agree to comply with and be bound by these terms.

 

1. Eligibility

Our services are intended for individuals aged 18 years or older, or legally authorized business entities.

By using our services, you confirm that you meet these requirements and have the legal capacity to enter into these terms.

 

2. Account Registration and Security

You must provide accurate, current, and complete information during registration.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account.

 

3. Course Enrollment and Access

Upon successful payment, you will receive login credentials to access the course materials.

Access is personal and non-transferable; sharing your login details with others is strictly prohibited.

Courses may have specific access durations or expiry dates; details will be provided at enrollment.

 

4. Payment Terms

All payments must be made in full before course access is granted.

We accept payments through PayPal, Stripe, direct debit, and major credit/debit cards.

Prices listed are inclusive of VAT where applicable.

 

5. Cancellation and Refund Policy

You may request to cancel your enrollment only before login details have been provided. Cancellations must be submitted by contacting support@hilmastraining.co.uk.

Once login details are issued, all sales are final and no refunds or exchanges will be provided.

We reserve the right to refuse refund requests that do not meet these criteria.

 

6. Intellectual Property Rights

All content, materials, videos, documents, and trademarks on this website are owned or licensed by Hilmas Training.

You may use the materials solely for your personal or business training purposes and may not copy, reproduce, distribute, modify, or create derivative works without our written permission.

Unauthorized use of content may result in termination of access and legal action.

 

7. User Conduct

You agree to use our website and services responsibly and lawfully.

You will not upload or transmit any material that is unlawful, harmful, defamatory, obscene, or infringes on the rights of others.

Hilmas Training reserves the right to suspend or terminate accounts violating these terms.

 

8. Privacy

We collect and use your personal information in accordance with our Privacy Policy.

By using our services, you consent to the collection and processing of your data as described in the Privacy Policy.

 

9. Limitation of Liability

While we strive to provide accurate and up-to-date training materials, Hilmas Training makes no guarantees regarding the completeness, accuracy, or suitability of the content.

We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services.

Our liability, if any, will be limited to the amount you have paid for the specific course.

 

10. Changes to Services and Terms

Hilmas Training reserves the right to modify, suspend, or discontinue any service or course at any time without notice.

We may update these Terms and Conditions periodically. Continued use of our site constitutes acceptance of any changes.

We recommend reviewing this page regularly for updates.

 

11. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales.

Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in England and Wales.

 

12. Complaints Policy

We aim to provide excellent service and value your feedback. If you have any complaints regarding our services, please contact us promptly at support@hilmastraining.co.uk.

We will acknowledge your complaint within 2 business days and aim to resolve it within 14 calendar days.

If you are not satisfied with our resolution, you may escalate your complaint to a senior manager by requesting further review via the same email.

We are committed to handling complaints fairly, transparently, and promptly.

 

13. Accessibility Statement

Hilmas Training is committed to making our website and services accessible to all users, including those with disabilities.

We strive to follow best practices and accessibility standards such as the Web Content Accessibility Guidelines (WCAG) 2.1.

If you encounter any accessibility barriers or need assistance accessing our materials, please contact us at support@hilmastraining.co.uk so we can provide the necessary support.

We regularly review and update our website to improve accessibility.

 

14. Contact Information

For questions, support, cancellations, complaints, or any issues related to our Terms and Conditions, please contact us at:
Email: support@hilmastraining.co.uk