Observation and Engagement Training

Observation & Engagement Training Course | £20 per participant

Half-Day Classroom Training – Every Wednesday & Saturday (May–Dec 2025)

About Our Training

Course Description

Hilmas Observation & Engagement Training is a half-day interactive course designed to equip participants to observe and engage effectively in care and mental health settings. Through expert-led instruction and role-playing scenarios, attendees learn how to monitor individuals’ well-being, communicate with empathy, and respond appropriately in challenging situations. This course emphasizes both interpersonal skills and practical techniques, preparing caregivers, support staff, and healthcare professionals to provide safe, compassionate support in various care environments.

Participants will gain insights into why people behave the way they do and how to engage them in a positive, respectful manner. The training also covers fundamental safety and emergency response practices. By the end of the session, attendees will be more confident in their ability to observe subtle cues, de-escalate tense situations, and foster a therapeutic environment that promotes trust and safety.

Key Learning Outcomes

By attending this course, participants will learn to:

- Understand Human Behaviour: Grasp the basics of human psychology and behavior in care settings, improving communication and empathy.
- Enhance Observational Skills: Develop keen observation techniques to monitor mood, body language, and health indicators, ensuring early detection of issues.
- Practice Cultural Competence: Gain awareness and respect for cultural and individual differences, adapting engagement strategies to be inclusive and sensitive.
- Use De-escalation Techniques: Learn how to calmly defuse agitated or aggressive situations and handle conflicts without resorting to force.
- Set Healthy Boundaries: Understand professional boundaries and how to maintain them, keeping both caregiver and client safe and comfortable.
- Apply Trauma-Informed Care: Recognize the impact of trauma and apply principles of trauma-informed care, providing support that avoids re-traumatization.
- Perform Basic First Aid: Get introductory first aid training including the DR ABCD action plan, performing CPR, and using an AED (Automated External Defibrillator) in emergencies.
- Maintain Proper Documentation: Learn best practices for documenting observations and incidents clearly and accurately for legal and clinical purposes.

More Course Information

Course Location

Hilmas Care Training Centre – St. James, Manchester (Exact address details will be provided in the booking confirmation). All training is conducted in a modern classroom setting equipped with training aids and comfortable facilities.

Course Fee & Payment

Fee: £20 per participant (per half-day session)
Payment:Debit or credit card payments are accepted. You can pay securely online when booking, or opt to provide card details via phone. Payment is required to confirm your booking.

Terms & Conditions

Non-Refundable:Please note that the course fee is non-refundable. Cancellations will not be refunded due to the limited seating and low cost of the session.
Rescheduling:If you are unable to attend your booked session, you are allowed to reschedule once provided you give at least 2 working days’ notice before your session date. (Rescheduling is subject to availability on future dates.)
Attendance:Participants should arrive on time. Late arrivals beyond 15 minutes may need to reschedule.
Health & Safety:As this is an in-person course, all attendees are expected to follow on-site health and safety guidelines.

By registering for the course, you acknowledge and agree to the above terms and conditions.

Detailed Course Outline

Understanding Human Behaviour

Observational Skills (Body Language, Expressions)

Active Listening Techniques

Cultural Competence

Risk Assessment and De-escalation

Setting Boundaries

Trauma-Informed Support

Ethical Documentation

Promoting Recovery and Safety

Self-Care Strategies

Practical Exercises and Role-Playing

Observation & Engagement Training: Book A date

To book your place, please complete the registration form with the following details:

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Morning Session (9:30am – 12:30pm)

Afternoon Session (1:30pm – 4:30pm)

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Course Selection: Observation & Engagement Training Course

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Once your form is submitted and payment is processed, you will receive a confirmation email with your chosen date and session time, directions to the venue, and any preparatory instructions.

Phone Bookings: If you prefer to book by phone or have questions, please call 01612229005

Our team can take your registration details and payment over the phone, and answer any inquiries about the course. (Phone lines are open Monday–Friday, 9:00am to 5:00pm.)

Observation & Engagement Training Course | £20 per participant

About Our Training

More Course Information

Detailed Course Outline

Observation & Engagement Training: Book A date

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